Refund and Returns Policy

Effective Date: 2026

At Helixium Peptide, we take pride in the quality of our research products. Due to the specialized nature of peptides, please review our policy carefully before placing an order.

1. All Sales Are Final

All products sold by Helixium Peptide are intended for laboratory and research use only. For safety, quality, and compliance reasons, all sales are final unless otherwise stated.

2. Damaged or Incorrect Orders

We will offer a replacement or refund if:

• You receive an incorrect product

• Your order arrives damaged or compromised

To be eligible:

• You must contact us within 48 hours of delivery

• Provide clear photos of the product and packaging

• Products must be unused and unopened

3. Non-Returnable Items

We do not accept returns for:

• Opened or used products

• Products improperly stored after delivery

• Orders placed incorrectly by the customer

• Clearance or discounted items

4. Order Cancellations

Orders may only be canceled before shipment. Once an order has been processed or shipped, cancellations are not possible.

5. Refund Processing

Approved refunds will be processed to the original payment method within 5–10 business days, depending on your payment provider.

6. Shipping Costs

Shipping fees are non-refundable unless the return is due to our error.

7. International Orders

Customers are responsible for understanding local import regulations. We are not responsible for delays, seizures, or returns due to customs issues.

8. Contact Us

If you experience any issues with your order, please contact our support team through the contact information provided on our website. We are committed to resolving issues fairly and promptly.